Service Center Manager Nordics/Baltics

Servitisation.World
3 month ago Final Stages Multi Country/National Directors & Senior Managers Full Time Permanent Norway

Company Overview

company hq location

Hong Kong

organization name

Servitisation.World

industry type

Manufacturing - Mechanical or Industrial Engineering

business maturity

Growth-Innovate, Merger-Acquisition

funding

Initial funding only USD Funding

revenue

£180M

revenue

501-1000 Employees

revenue

www.servitisation.world

LinkedIn

https://www.linkedin.com/company/servitisationworld/?viewAsMember=true

Company Overview

Out cient is a leading cleantech company that designs and manufactures automation and electrification solutions to enable the decarbonisation of ports... Read More

Company Culture

Our clients company culture emphasises diversity, equal opportunity, respect, open communication, and teamwork.

Company Vision

Our clients wants to contribute to a future world that is cleaner, safer and more efficient by providing innovative connection and electrification... Read More

Company Mission

Our client is committed to minimising environmental impact through the development of innovative technologies for customers, and by reducing its own... Read More

Company Insights

Our clients has just IPO's on the Nasdeq.

Company Values

Core values of Integrity, Accountability, Performance, and Team Work.

Job Overview

business maturity
Job Level

Directors & Senior Managers

business maturity
Reports To

Regional Service Director

business maturity
Date

Immediate

business maturity
Working Hours

Standard Working Hours

business maturity
Working Hours Start Time

12:00 AM

business maturity
Working Hours End Time

12:00 AM

business maturity
Role Scope

Multi Country/National

business maturity
Worksite Location

Hybrid

business maturity
Job Location

Norway

business maturity
Employment Type

Full Time Permanent

business maturity
Job Family Category

Service Delivery & Operations Management

business maturity
Right To Work

Citizen, Permanent Resident, Work Visa Holder

business maturity
Need To Travel

Yes 30%

Role Purpose

As the Service Center Manager Nordics/Baltics, you will be instrumental in taking the Service business to a leadership position in the region. This... Read More

Potential Upsides

Company continues to grow in the exciting Clean Tech space, introducing innovative products to the market.

Potential Challenges

Multi country role with Customer Service being paramount

Accountabilities/Responsibilities

Job Focus
A current Technical Service Manager or aspiring Technical Supervisor who wishes to expand their technical and people responsiblities.
Key Accountabilities/Responsibilities Main Focus (%)
Sales and Marketing
business maturity

10%

Business Development

business maturity

20%

Customer Management

Delivery and Operations
business maturity

30%

Field Service/IT Support Management

business maturity

10%

Project Management

Governance, Risk, and Performance Excellence
business maturity

5%

Business and Financial Management

business maturity

5%

Organisation Communication

business maturity

10%

Performance Excellence

Innovation and Development
business maturity

5%

Development and Deployment

business maturity

5%

Service Lifecycle Design

Job Description

·       Understand service market tendencies and the service potential from the clients and competitors’ installed base in the countries under the Service Centre responsibility. ·   &n...Read More

Attached Document

Service Center Manager Nordics:Baltics.pdf

Download
direct reports
No of Direct Reports

8

Budget Responsibility

Yes, departmental budget

Initial Job Focus

Stabilise workforce service delivery

Key Performance Indicators/Performance Metrics
Sales and Marketing

Number of new service contracts signed

Market share growth in targeted regions

Client retention rate

Service contract renewal rate

Delivery and Operations

Percentage of on-time service visits

Percentage of projects completed on time

Budget variance percentage

Governance, Risk, and Performance Excellence

Budget adherence rate

Percentage of internal issues resolved through effective communication

Service delivery success rate

Percentage of processes optimised through improvement initiatives

Innovation and Development

Installation success rate

Time to design new service processes

Motivational Factors

business maturity
Career Prospects

Develop technical capabilities in the evolving Clean Tech space

business maturity
Currency

EUR Euro

business maturity
Gross Base Salary Range Per Annum

€ 72000 - € 96000

business maturity
Gross Base Salary Range Per Month

€ 6000.00 - € 8000.00

business maturity
Number Of Base Salary Months

12

business maturity
Hours Per Week

40

business maturity
Work Day Hours

8

business maturity
Equal Opportunity Employer

Yes

salary-negotiable
Salary Negotiable

Yes

Motivation for Applying

Desire to contribute to a growing Service and Clean Technical business, leading a strong technical Team.

Development Opportunities

Regional growth potential and other areas like Sales.

Employee Benefits (Incentive/Bonus)

As per plan Short Term Variable Incentive : As per plan

Employee Benefits (Non Cash Benefits/Flexible Benefits)

Life Insurance : As per policy

Medical Insurance : As per policy

Vacation/Leave : 25 Days

Recognition Programs

Employee of the Month

Outstanding Performance Award

Hiring Profile

business maturity
Minimum Education

Bachelor's Degree

business maturity
Specialisation

Engineering degree or equivalent background required

business maturity
Leadership

Peer Leader

business maturity
Languages

English, Norwegian

business maturity
Desired Work Experience (In Years)

5

Competencies

Note: Core Competencies Marked as ()

Service Level Management
Resource Scheduling
Service Reporting

Job Description

Responsibilities:

<p class="MsoListParagraphCxSpFirst" style="mso-add-space: auto; text-indent: -18.0pt; line-height: 107%; mso-list: l0 level1 lfo1; margin: 0cm -2.9pt 0cm 18.0pt;"><!-- [if !supportLists]--><span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><!--[endif]-->Understand service market tendencies and the service potential from the clients and competitors&rsquo; installed base in the countries under the Service Centre responsibility.</p>
<p class="MsoListParagraphCxSpMiddle" style="mso-add-space: auto; text-indent: -18.0pt; line-height: 107%; mso-list: l0 level1 lfo1; margin: 0cm -2.9pt 0cm 18.0pt;"><!-- [if !supportLists]--><span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><!--[endif]-->Support Area Sales Manager by being a subject matter expert for service, develop jointly capture plans for large projects and promote the sale of spare parts and standard services.</p>
<p class="MsoListParagraphCxSpMiddle" style="mso-add-space: auto; text-indent: -18.0pt; line-height: 107%; mso-list: l0 level1 lfo1; margin: 0cm -2.9pt 0cm 18.0pt;"><!-- [if !supportLists]--><span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><!--[endif]-->Support the Regional Vice-President in productising service offering and ensure a standard service proposal is offered with every assigned project.</p>
<p class="MsoListParagraphCxSpMiddle" style="mso-add-space: auto; text-indent: -18.0pt; line-height: 107%; mso-list: l0 level1 lfo1; margin: 0cm -2.9pt 0cm 18.0pt;"><!-- [if !supportLists]--><span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><!--[endif]-->Ensure service KPIs, including revenue and EBIT, are met for the service centre.</p>
<p class="MsoListParagraphCxSpMiddle" style="mso-add-space: auto; text-indent: -18.0pt; line-height: 107%; mso-list: l0 level1 lfo1; margin: 0cm -2.9pt 0cm 18.0pt;"><!-- [if !supportLists]--><span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><!--[endif]-->Recruit and lead the field service resources attached to the service centre, ensure they are trained and certified and fully utilized on customer paid projects</p>
<p class="MsoListParagraphCxSpMiddle" style="mso-add-space: auto; text-indent: -18.0pt; line-height: 107%; mso-list: l0 level1 lfo1; margin: 0cm -2.9pt 0cm 18.0pt;"><!-- [if !supportLists]--><span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><!--[endif]-->Ensure full EHS compliance in the assigned area</p>
<p class="MsoListParagraphCxSpMiddle" style="mso-add-space: auto; text-indent: -18.0pt; line-height: 107%; mso-list: l0 level1 lfo1; margin: 0cm -2.9pt 0cm 18.0pt;"><!-- [if !supportLists]--><span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><!--[endif]-->Develop framework agreements with local supplier to support site project execution (lifting, scaffolding, cable preparation, HV testing, etc&hellip;)</p>
<p class="MsoListParagraphCxSpLast" style="mso-add-space: auto; text-indent: -18.0pt; line-height: 107%; mso-list: l0 level1 lfo1; margin: 0cm -2.9pt 0cm 18.0pt;"><!-- [if !supportLists]--><span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><!--[endif]-->Assess, develop, train and inspire service operation to achieve outstanding business results.</p>

Key Skils:

N/A

Education : Bachelor's Degree

Employment Type : Full Time Permanent

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