About Servitisation.World – Experts in Service Transformation & Talent

About Us

About Capability Solutions Group (CSG)

Servitisation.World is a brand owned and managed by Capability Solutions Group (CSG), established in December, 2011. CSG focuses on enhancing organisational capability by supporting companies in achieving their business aspirations through targeted organisation development and talent acquisition.

Our expertise spans multiple industries, including:

We also specialise in key functional areas such as Human Resources, Finance, Marketing, Sales, Business Development, Technology, Operations, and Service Management.

Manufacturing
Automotive
Energy & Utilities
Healthcare & Medical Devices
Aerospace & Defence
Logistics & Transportation
Construction & Heavy Equipment
Technology & IT
Consumer Goods

Richard Andrew Ian Cowley - Founder and Managing Director servitisation.com

Richard Cowley

Our founder and Managing Director, Richard Andrew Ian Cowley, brings over 38 years of global HR leadership experience.

His career includes pivotal roles in organisations like the Royal Navy, British Aerospace, DHL, Coca-Cola, Kimberly-Clark, and Tetra Pak. Servitisation organisations supported include Enphase (Europe), Cavotec (Europe and Middle East), Andritz (Europe), Elopak (Europe), Trillium (Europe and Middle East), NBCC (Saudi Arabia), Tetra Pak (Asia), Sidel (Asia), LeMond Composite (USA/Australia), Marel (Europe), and Burckhardt Compression (Europe).

Richard's expertise encompasses:

Leading organisational transformations and OGSM (Objectives, Goals, Strategies, Measures) alignment sessions.
Developing and implementing digital HR solutions, including AI-driven recruitment platforms.
Driving talent and performance management initiatives across various sectors.
His passion lies in fostering business growth, technological innovation, and social impact through strategic human capital development.

Servitisation.World is a dedicated platform at the intersection of servitisation, servitisations, and the future of work. We exist to help professionals find meaningful careers in the servitised economy, while enabling businesses across manufacturing, technology, and services to access specialised talent in areas like field service engineering, asset lifecycle management, and product-as-a-service (PaaS) roles.

We are not just a job board — we are part of a global movement supporting the shift from product-centric to service-centric business models, where digital servitisation, predictive maintenance, remote monitoring, and outcome-based services are transforming how value is delivered.

Whether you're looking for servitisation jobs, aftermarket services careers, or roles in technical support, installation, and commissioning, we connect job seekers with organisations innovating through servitisation business models.

Our Values

Central to any meaningful and dedicated organisation is a set of values - we focus on values that support both the client and the candidates, both are central to our core proposition.

ALWAYS focusing on the delivery of the business and client aspiration

ALWAYS treating the candidate with the utmost respect and understanding

Our core values define us as a partner, company and as individuals:

The wellbeing of our team and clients always comes first
We deliver on our commitments without compromise
We work in deep partnership with our clients so they feel we are one
We are committed to helping people achieve their aspirations

Our Promise

You hear it daily, our commitment, our objective, our goal - for us it is much more it is Our Promise that we will put you our customer first in all that we do, our charter is below:

To be exemplary, the benchmark in all we do to support the sourcing of Servitisation Talent , we exist to serve.
As an exemplary talent organisation we support the acquisition and development of talent to deliver business goals and candidate aspirations.

Principles

We are fair and ethical in all we do, with a specific focus on activity promoting diversity and inclusion.

We will deliver best in class recruitment practice and apply this to all category of jobs.

We will deliver a differentiated level of support for candidates to help them to manage their career growth.

We will regularly review our delivery and support processes, reviewing feedback from clients and candidates, concurrently ensuring we keep up-to-date with new recruitment/resourcing approaches.

Leading the Future of Servitisation Transformation

At Servitisation.World, we are proud to be pioneers in promoting servitisation careers that are transforming the global workforce - connecting professionals with emerging roles in equipment-as-a-service (EaaS), IoT-driven support, and remote diagnostics. Our platform is crafted to support professionals transitioning from traditional engineering roles into service-oriented careers with digital capabilities.

As organisations shift from product-only models to product-service systems (PSS), our platform serves as the bridge between visionary employers and forward-thinking professionals ready to thrive in the servitised economy. We specialise in connecting talent with Servitisation roles that integrate Sales and Marketing, Delivery and Operations, Governance, Risk and Performance Excellence, and Innovation and Development.

Our mission is to support this shift by offering a focused ecosystem of opportunities across Servitisation sectors. With more businesses adopting outcome-based service contracts and subscription-based equipment models, the need for skilled professionals in remote monitoring, IoT integration, and predictive maintenance is growing rapidly. These are no longer niche roles—they're central to business strategy.

We actively support organisations focussed on servitisation by helping hire talent capable of managing subscription-based service models, performance contracts, and data-enabled services. As more companies adopt servitised offerings, there is a growing demand for agile, multidisciplinary professionals—and that’s exactly who we aim to support.

We actively help companies implement equipment-as-a-service (EaaS) models and hire talent capable of managing asset lifecycle strategies, digital service portals, and customer success management. Whether it's a field service technician working on automated production lines or a data analyst enabling real-time service interventions, our job portal delivers the reach, relevance, and responsiveness today’s industry demands.

In addition to job listings, our platform curates valuable content to educate both employers and candidates on the trends driving servitisation in industry. We promote awareness around circular economy initiatives, sustainable service delivery, and the convergence of AI, data science, and machine learning in technical service roles. Our community is built for knowledge sharing and future-readiness.

Whether you're a recruiter seeking highly skilled talent or a professional looking to grow in service-led industries, Servitisation.World is your trusted partner in navigating the evolving world of servitisation employment. We are committed to supporting your journey with tools, insights, and opportunities that match the pace of transformation in the global job landscape.

Beyond job listings, Servitisation.World offers a knowledge-driven platform that empowers both employers and candidates. We champion awareness on trends such as circular economy initiatives, sustainable service delivery, and the integration of AI, machine learning, and data science in servitisation functions. Our goal is to nurture a community that is informed, adaptive, and future-ready.