At Servitisation.World we help organisations transform how they:
Workforce-first Servitisation.
We help businesses embed service transformation into the roles, skills, and structures that make it real.
Because strategy isn't enough.
To succeed with Servitisation, your people need to live it - every day, in every role. We help you:
Efficiency
+1k hrs/year savedProduct Sales Uplift
+7%Standardisation
98% within 24hCustomer Support
24/7 Global AvailabilityAI-Driven Support Success
92% Resolution RateRevenue Growth
+15.4% MoMAcross industries and regions, businesses are undergoing a profound transformation—shifting from selling standalone products to delivering integrated services and measurable outcomes. This isn't just a new business model. It's a fundamental shift in how organisations think, operate, and grow.
This evolution — known as Servitisation — requires companies to rethink how they:
Research shows that service-led models can deliver:
Every stage of servitisation demands new skills, roles, and leadership. We help you align talent to transformation.
Delivering outcomes with ongoing responsibility
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Self-Optimized, Platform-Base, Service Ecosystems
Read More →A unified framework aligning 4 core domains and 20 sub-accountabilities tailored to servitisation and organisational context.
This area focuses on building relationships, driving revenue, and ensuring customer satisfaction. It includes activities such as sales strategy, business development, marketing, and customer relationship management to ensure sustained growth and retention.
The heart of servitisation delivery, this area ensures on-time installations, repairs, maintenance, and customer support. It also covers supply chain coordination, project execution, and troubleshooting of technical systems both on-site and remotely.
This area ensures operational integrity, financial health, and compliance with regulations and SLAs. It includes risk management, performance monitoring, and vendor coordination to maintain service quality and minimise disruptions.
Focuses on modernising and improving services by integrating emerging technologies, automation, and R&D initiatives. This area drives digital transformation, cloud integration, and AI-powered maintenance solutions to continuously improve service capabilities.
Click any of the 4 Accountability Quadrants above to Learn More
This area focuses on building relationships, driving revenue, and ensuring customer satisfaction. It includes activities such as sales strategy, business development, marketing, and customer relationship management to ensure sustained growth and retention.
1.1 Customer Management:
Focused on building and maintaining relationships with clients.
1.2 Sales Management:
Driving Service revenue and managing the sales pipeline for servitisation offerings.
1.3 Product Management:
Ensuring that servitisation products (hardware, software, solutions) meet market demands.
1.4 Business Development:
Expanding market reach and identifying new service opportunities.
1.5 Solutions/Account-Based Marketing:
Tailoring marketing strategies to highlight specific servitisation solutions.
Flexible, expert-led talent solutions tailored to your servitisation journey—from early curiosity to enterprise scale.
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