Company Overview

company hq location

Lund, Sweden & Pully (Vaud), Switzerland (dual headquarters)

organization name

Tetra Pak

industry type

Manufacturing - Packaging and Containers

business maturity

Growth-Innovate, Maintain

funding

Private company under the Tetra Laval Group (not publicly listed) USD Funding

revenue

€12.82bn (2024 net sales).

revenue

More than 5000 Employees

revenue

https://www.tetrapak.com/

Company Overview

Tetra Pak is a Swedish-Swiss, privately held global leader in food processing and packaging solutions, providing technologies, equipment and services... Read More

Company Culture

Purpose-driven, innovative and inclusive; employees are empowered to try new ideas, collaborate across borders and develop their capabilities (“Life... Read More

Company Vision

Make food safe and available, everywhere—while protecting what’s good: food, people and the planet.

Company Mission

Work with customers and suppliers to provide world-leading processing and packaging solutions that improve access to safe food and advance... Read More

Company Insights

"• 2024 net sales: €12.82bn (Tetra Pak). ... Read More

Company Values

“Protect what’s good” purpose; customer focus, innovation, responsibility, and collaboration embedded across the business.

Company Gallery

Job Overview

business maturity
Job Level

Specialists & Senior Technical Roles

business maturity
Reports To

Regional Service Manager

business maturity
Date

Immediate

business maturity
Working Hours

Standard Working Hours

business maturity
Working Hours Start Time

09:31 AM

business maturity
Working Hours End Time

06:30 PM

business maturity
Role Scope

Multi Regional

business maturity
Worksite Location

Hybrid

business maturity
Job Location

Aarhus, Denmark

business maturity
Employment Type

Full Time Permanent

business maturity
Job Family Category

Sales, Marketing & Business Development

business maturity
Right To Work

Citizen, Permanent Resident, Work Visa Holder

business maturity
Need To Travel

Up to 60% of the time.

Role Purpose

Act as the primary EMEA sales support partner for the Ice Cream Services business—providing technical & commercial support, coaching local market... Read More

Potential Upsides

Regional impact across EMEA; close collaboration with global Ice Cream network; exposure to new service pilots and portfolio development; strong... Read More

Potential Challenges

Complex stakeholder management across many markets; high travel load; balancing technical depth with commercial outcomes; ensuring OHS/compliance and... Read More

Disability Note

may be based May be based at any Tetra Pak Processing Entity or Market Company within Europe (in current country of residence)

Accountabilities/Responsibilities

Job Focus
EMEA sales & technical support for Ice Cream Services (parts, maintenance, upgrades, training, plant components, consumables & ingredients), competence development, service deployment, KPI/operational planning, and cross-regional coordination with global
Key Accountabilities/Responsibilities Main Focus (%)
Sales and Marketing
business maturity

15%

Business Development

business maturity

25%

Customer Management

business maturity

10%

Sales Management

business maturity

5%

Solutions/Account-Based Marketing

Delivery and Operations
business maturity

10%

Project Management

business maturity

15%

Technical and Engineering Support

Governance, Risk, and Performance Excellence
business maturity

8%

Business Analytics

business maturity

5%

Business and Financial Management

business maturity

5%

Performance Excellence

Innovation and Development
business maturity

2%

Development and Deployment

Job Description

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.And we need people like ...Read More

direct reports
No of Direct Reports

0

indirect reports
No of Indirect Reports

0

Budget Responsibility

None

Initial Job Focus

Establish EMEA market relationships, align KPIs/Operational Plan with 3-Year Plan, kick-off competence development, and support initial service... Read More

Key Performance Indicators/Performance Metrics
Sales and Marketing

Number of new service contracts signed

Market share growth in targeted regions

Percentage of revenue from new clients

Customer satisfaction score (CSAT)

Net Promoter Score (NPS)

Client retention rate

Service contract renewal rate

Service revenue growth (annaul/monthly/quarterly)

Sales conversion rate

Pipeline velocity (time taken from lead to closure)

ROI on marketing campaigns

Delivery and Operations

Percentage of projects completed on time

Budget variance percentage

Customer satisfaction with project delivery

Mean time to repair (MTTR)

Number of diagnostic errors resolved

Equipment downtime reduction percentage

Governance, Risk, and Performance Excellence

Percentage of decisions supported by data insights

Gross profit margin per service project

Service delivery success rate

Percentage of processes optimised through improvement initiatives

Employee training completion rate

Innovation and Development

Customer feedback on deployments

Motivational Factors

business maturity
Career Prospects

Progression into EMEA Services Portfolio Manager, Global Account Services Lead, or Regional Category Manager within Processing/Services. (Aligned to... Read More

business maturity
Hours Per Week

40

business maturity
Work Day Hours

8

business maturity
Equal Opportunity Employer

Yes

salary-negotiable
Salary Negotiable

No

Motivation for Applying

Purpose-driven brand (“protect what’s good”), regional scope with tangible growth impact, strong learning culture and flexibility.

Development Opportunities

Participation in service pilots, global network collaboration, cross-market coaching, webinars/campaigns/tradeshows content creation.

Employee Benefits (Incentive/Bonus)

As per program Short Term Variable Incentive : As per program

Employee Benefits (Non Cash Benefits/Flexible Benefits)

Life Insurance

Medical Insurance

Pension

Vacation/Leave

Sick Leave

Family Leave

Fitness/Health

Employee Benefits (Fixed/Variable Allowances/Expenses)

Mileage Allowance

Internet

Telephone

Recognition Programs

Long Service Award

Hiring Profile

business maturity
Minimum Education

Bachelor's Degree

business maturity
Specialisation

Engineering, Food Technology or Science preferred

business maturity
Leadership

Cross-Functional Leader

business maturity
Languages

English

business maturity
Technology/Software

CRM (e.g., Salesforce or similar), MS PowerPoint/Excel, virtual meeting/webinar tools, internal Tetra Pak systems for service/parts

business maturity
Equipment/Tools

Ice cream processing/plant components portfolio, troubleshooting & training tools, standard office/remote collaboration tools

business maturity
Desired Work Experience (In Years)

5

Knowledge

Ice cream industry services (parts, maintenance, upgrades, training, plant components, consumables/ingredients); customer account management;... Read More

Personal Attributes/Personality

Customer-focused, influential communicator/negotiator, quick learner, adaptable, decisive under uncertainty, able to manage complex stakeholders.

Competencies

Note: Core Competencies Marked as ()

Stakeholder Engagement
Decision-Making Under Uncertainty
Solution Selling
Negotiation Skills
Service Portfolio Management
Technical Documentation
Service Quality Assurance
Customer Experience Management

Job Description

Responsibilities:

<p data-start="6867" data-end="7267">At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good &ndash; protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.<br data-start="7087" data-end="7090">And we need people like you to make it happen.<br data-start="7136" data-end="7139">We empower you to reach your potential with opportunities to make an impact to be proud of &ndash; for food, people and the planet.</p>
<p data-start="7270" data-end="7370"><strong data-start="7270" data-end="7285">Job Summary</strong><br data-start="7285" data-end="7288">We are looking for a Regional Ice Cream Sales Support Services Manager who will:</p>
<p data-start="7373" data-end="7945">Fully support Market Operations within the Ice Cream Services Business (Parts, Maintenance, Upgrades, Training and Plant Components), including Consumables and Food Ingredients across the EMEA (Europe, the Middle East, and Africa) region, being the primary contact of the Sales Team<br data-start="7655" data-end="7658">Drive Ice Cream competence development across the region<br data-start="7714" data-end="7717">Provide sales support, technical support and coaching for local Markets when deep technical knowledge is required<br data-start="7830" data-end="7833">Participate in the Ice Cream Global network and work in alignment with the Business Stream Ice Cream Equipment</p>
<p data-start="7948" data-end="8029">Please note that this is an Individual Contributor role with no Direct Reports.</p>
<p data-start="8032" data-end="8323">You may be based at any Tetra Pak Processing Entity or Market Company within Europe, provided it is located in your current country of residence.<br data-start="8177" data-end="8180">Please note that we are not considering cross-border relocations for this role&mdash;the selected candidate will remain in their existing location.</p>
<p data-start="8325" data-end="8404"><strong data-start="8325" data-end="8345">What you will do</strong><br data-start="8345" data-end="8348">As Ice Cream Sales Support Services Manager, you will:</p>
<p data-start="8407" data-end="10198">Define and agree on targets (KPIs) with Markets and support the preparation of the Ice Cream Operational Plan in accordance with specific growth objectives and aligned with the Services 3YP (3-Year-Plan). Follow up and analyse business results, identify actions to fulfil annual growth and profitability targets together with the Markets to secure growth objectives and penetration of Services Agreements into Account Plans<br data-start="8830" data-end="8833">Provide technical and financial expertise in Ice Cream Services when required, in-depth technical knowledge, including supporting our Customers when it is needed. Provide sales support and coaching to local Market Services Teams. Ensure that local laws, commercial policies, and Occupational Health and Safety (OHS) procedures are being followed<br data-start="9178" data-end="9181">Gather market information and capture Customers&rsquo; pain points to support the development of New Services which are relevant for the Ice Cream Services Portfolio by participating in the process, executing pilots in the regions, and identifying new business opportunities to expand the Services business<br data-start="9481" data-end="9484">Drive Competence Development to fully support current and future needs by being directly involved in the process. Support and coach the Markets across the region<br data-start="9645" data-end="9648">Support the deployment of the Ice Cream Services (Start-up offering, conversion of the Single Sales to Services Agreements, Remote Support, Virtual Training, Troubleshooting, Paper Wraps, Paper Cups, etc.) by providing the technical skills and business knowledge<br data-start="9910" data-end="9913">Support Marketing and Communication with content for Webinars, Sales Campaigns and Trade Shows<br data-start="10007" data-end="10010">Coordinate global strategy activities with Global Account Customers and relevant stakeholders such as Market Operations, Customer Services Operations, and Customer Issue Resolution (CIR)</p>

Key Skils:

N/A

Education : Bachelor's Degree

Employment Type : Full Time Permanent

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