Field Service Technician

MULTIVAC Group

1 month ago CV/1st Screening Country/National Specialists & Senior Technical Roles Full Time Permanent Dublin, Ireland

Company Overview

Bavaria, Germany

MULTIVAC Group

Manufacturing - Packaging and Containers

Growth-Innovate, Maintain

Privately held, family-owned USD Funding

~€1.5 billion (FY2024, Group)

More than 5000 Employees

https://multivac.com

Facebook

https://www.facebook.com/MULTIVACGroup/

https://www.linkedin.com/company/multivac/

Company Overview

MULTIVAC is a family-owned global provider of integrated packaging and processing solutions for food, medical/pharma, and industrial goods, operating... Read More

Company Culture

Family-owned, customer-centric, safety- and quality-driven, with open communication and integrity highlighted in its Code of Conduct.

Company Vision

“Multiply Your Value” — enabling customers to gain efficiency, automation, digitalisation and sustainability through integrated solutions.

Company Mission

Deliver complete packaging & processing solutions (machines, lines, automation, labelling/inspection) with strong service and sustainability... Read More

Company Insights

• 2024 turnover ~€1.5 billion; stable despite macro headwinds. ... Read More

Company Values

Responsibility, transparency, integrity, open questioning & constructive criticism; technology, efficiency, reliability, quality, sustainability.

Company Gallery

Job Overview

Job Level

Specialists & Senior Technical Roles

Reports To

Operations Manager, MULTIVAC Ireland

Date

Immediate

Working Hours

Standard Working Hours

Working Hours Start Time

09:30 AM

Working Hours End Time

06:30 PM

Role Scope

Country/National

Worksite Location

On-Site

Job Location

Dublin, Ireland

Employment Type

Full Time Permanent

Job Family Category

Field Service & Technical Operations

Right To Work

Citizen, Permanent Resident, Work Visa Holder

Need To Travel

Yes — frequent travel to customer sites Ireland-wide; occasional weekends.

Role Purpose

Provide installation, service, repair, overhaul and upgrades on MULTIVAC packaging/processing equipment while delivering first-class customer service... Read More

Potential Upsides

Company car/tools/laptop/phone; strong OEM training; exposure to robotics/thermoforming; autonomy in field; brand reputation; pension benefits.

Potential Challenges

Travel with early starts/late finishes; pressure/tight schedules; diverse customer sites/environments; fault-finding across electrical/pneumatic/servo... Read More

Disability Note

Experience with IPC/PC/MC controls, servo & AC drives; robotics & thermoforming advantageous (training provided)

Accountabilities/Responsibilities

Job Focus

Field installation, commissioning, service/repair, upgrades; electrical/pneumatic fault-finding; customer service excellence; working independently and in teams

Key Accountabilities/Responsibilities Main Focus (%)

Delivery and Operations

30%

Field Service/IT Support Management

10%

Project Management

45%

Technical and Engineering Support

Governance, Risk, and Performance Excellence

5%

Organisation Communication

10%

Performance Excellence

Job Description

At MULTIVAC Ireland, we currently have an opportunity to be part of a team that values technical expertise and exceptional service. This is a permanent position, working with a very experienced team, providing ongoing techn...Read More

No of Direct Reports

No of Indirect Reports

Budget Responsibility

None

Initial Job Focus

Master MULTIVAC equipment portfolio; shadow senior techs; independently handle preventive maintenance & common breakdowns; ramp up on... Read More

Key Performance Indicators/Performance Metrics

Delivery and Operations

Field Service/IT Support Management

Percentage of on-time service visits

Technician productivity rate

Number of repeat service visits

Project Management

Percentage of projects completed on time

Customer satisfaction with project delivery

Technical and Engineering Support

Mean time to repair (MTTR)

Number of diagnostic errors resolved

Equipment downtime reduction percentage

Governance, Risk, and Performance Excellence

Organisation Communication

Percentage of internal issues resolved through effective communication

Employee satisfaction with communication channels

Performance Excellence

Service delivery success rate

Percentage of processes optimised through improvement initiatives

Motivational Factors

Career Prospects

Progression to Senior Field Service Technician, Technical Specialist (Robotics/Thermoforming), or Field Team Lead; cross-training on full MULTIVAC... Read More

Hours Per Week

Work Day Hours

Equal Opportunity Employer

Yes

Salary Negotiable

Motivation for Applying

High autonomy, varied on-site work, strong training, premium OEM brand, modern tech (automation/digitalisation), solid benefits incl. car & pension.

Development Opportunities

OEM training (IPC/PC/MC controls, servo/AC drives), robotics & thermoforming training; exposure to integrated line control (MLC) and... Read More

Employee Benefits (Non Cash Benefits/Flexible Benefits)

Pension : Contributory Pension Scheme

Vehicle : Company car provided

Mobile Phone

Tools provided, Laptop

Employee Benefits (Fixed/Variable Allowances/Expenses)

Training and Development : Ongoing technical & development training.

Travel : Field travel across Ireland; mileage/vehicle covered via company car

Hiring Profile

Minimum Education

Bachelor&'s Degree, Diploma/High Vocational Certificate, Technical Certificate, Vocational Certificate

Leadership

Leader of Others

Languages

English

Technology/Software

OEM service tools, MULTIVAC Line Control/connected systems exposure, PLC/drive diagnostics, basic office & CRM/service ticketing tools

Equipment/Tools

MULTIVAC packaging lines (thermoformers/traysealers), labellers/inspection, robotics cells, servo/AC drives, electrical test gear, pneumatics tooling

Desired Work Experience (In Years)

Knowledge

Electrical fault-finding; reading electrical/pneumatic drawings; packaging machinery; IPC/PC/MC controls; servo & AC drives; customer service best... Read More

Personal Attributes/Personality

Self-motivated, conscientious, customer-first, resilient under pressure, team-oriented yet independent, flexible with schedules.

Competencies

Note: Core Competencies Marked as ()

Technical Fault Diagnosis

Preventive Maintenance

Root Cause Analysis

On-Site Customer Interaction

Safety Compliance

Time Management

Installation & Commissioning

Service Quality Assurance

Job Description

Responsibilities:

<div class="header-text text aem-GridColumn aem-GridColumn--default--12">
<div id="header-text-9ec29c111c" class="cmp-text" data-cmp-data-layer="{"text-9ec29c111c":{"@type":"multivac-cms/components/text","xdm:text":""}}">
<p>At <span class="no-hyphens" data-markjs="true">MULTIVAC</span> Ireland, we currently have an opportunity to be part of a team that values technical expertise and exceptional service.  </p>
<p>This is a permanent position, working with a very experienced team, providing ongoing technical and development training.  We offer an attractive benefits package including car, tools, laptop, phone and contributory pension scheme. </p>
</div>
</div>
<div class="description-text text aem-GridColumn aem-GridColumn--default--12">
<div id="description-text-66d02a8b32" class="cmp-text">
<p>Having ideally served a recognised Electrical/Mechanical apprenticeship, you will have: </p>
<ul>
<li>Relevant qualifications and a background in the service/maintenance industry.</li>
<li>Detailed knowledge in electrical fault-finding and understanding electrical and pneumatic drawings.</li>
<li>Experience working with packaging machinery and controls such as IPC, PC, and MC controls, Servo, and AC drives.</li>
<li>Experience in Robotic systems and Thermoforming would be a big advantage, however, comprehensive training will be provided.</li>
</ul>
<p>A self-motivated and conscientious individual who is dedicated to delivering a first class customer service, you will:</p>
<ul>
<li>Perform a diverse range of technical tasks including installation, service, repair, overhaul, and upgrades. </li>
<li>Be dedicated to excellent customer service.</li>
<li>Navigate varying work demands under pressure and tight schedules, both independently and as part of a team.</li>
<li>Be flexible, with occasional weekend work, early starts, and late finishes to meet dynamic business needs.</li>
</ul>
</div>
</div>

Key Skils:

N/A

Education : Bachelor's Degree,Diploma/High Vocational Certificate,Technical Certificate,Vocational Certificate

Employment Type : Full Time Permanent

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Apply now to contribute and thrive in a new Servitisation position

Field Service Technician

MULTIVAC Group

Company Overview

Job Overview

Accountabilities/Responsibilities

Delivery and Operations

30%

10%

45%

Governance, Risk, and Performance Excellence

5%

10%

Delivery and Operations

Field Service/IT Support Management

Project Management

Technical and Engineering Support

Governance, Risk, and Performance Excellence

Organisation Communication

Performance Excellence

Motivational Factors

Hiring Profile

Job Description

Responsibilities:

Key Skils:

Education : Bachelor&#039;s Degree,Diploma/High Vocational Certificate,Technical Certificate,Vocational Certificate

Employment Type : Full Time Permanent

Apply

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Education : Bachelor's Degree,Diploma/High Vocational Certificate,Technical Certificate,Vocational Certificate