Sweden
Atlas Copco s.r.o
Manufacturing - Industrial Automation
Growth-Innovate, Maintain
Publicly listed on Nasdaq Stockholm (A & B shares); long-established public company (founded 1873) USD Funding
16.38 B (FY2023)
More than 5000 Employees
https://www.atlascopcogroup.com
Atlas Copco Group is a Swedish multinational and world-leading provider of sustainable productivity solutions across compressors, vacuum,... Read More
Built around interaction, commitment, and innovation; inclusive, growth-oriented, and learning-driven culture across 70+ countries.
“First in Mind – First in Choice.”
“Achieve sustainable, profitable growth” with positive impact on society and environment.
In 2024 Atlas Copco reported BSEK 177 in revenues with ~55,000 employees at year-end; R&D spend was ~4% of revenues (MSEK 7,065), with 5,000+ R&D... Read More
Interaction, Commitment, Innovation.
Specialists & Senior Technical Roles
Manager
Immediate
Standard Working Hours
09:30 AM
06:30 PM
Multi Country/National
Remote
Slovakia
Full Time Permanent
Field Service & Technical Operations
Citizen, Permanent Resident, Work Visa Holder
Yes. International travel required.
Provide service, support, maintenance, and tuning for installed ISRA VISION image-processing systems; implement customer solutions on-site/remote;... Read More
Work with a world leader in machine vision; high autonomy; direct impact at blue-chip industrial sites; international exposure; company... Read More
Frequent travel including outside office hours (hotline duties); diverse industrial environments (metal/glass/plastic/paper lines); balancing remote... Read More
Hotline duty outside office hours on a temporary basis.
Customer Management
1st Line Customer Support
Field Service/IT Support Management
Project Management
Technical and Engineering Support
What will be your responsibilities: Service & support for already installed image processing systems at customer sites in the metal, glass, plastic, or paper industry Providing comprehensive and continuous technical support to our custo...Read More
0
0
None
On-site/remote support for installed systems; preventive maintenance & system checks; customer training.
Customer satisfaction score (CSAT)
Net Promoter Score (NPS)
Client retention rate
First-call resolution rate
Mean time to resolution (MTTR)
Customer satisfaction with support interactions
Percentage of on-time service visits
Technician productivity rate
Number of repeat service visits
Percentage of projects completed on time
Customer satisfaction with project delivery
Mean time to repair (MTTR)
Number of diagnostic errors resolved
Equipment downtime reduction percentage
Progression within ISRA VISION field service/engineering; cross-brand opportunities across Atlas Copco Group globally.
40
8
Yes
No
Chance to work on cutting-edge machine vision systems with autonomy, tangible customer impact, and global travel, backed by a stable, innovative... Read More
Training sessions; learning platforms; international exposure; potential moves across divisions/regions.
Short Term Variable Incentive
Bonus Bonus
Education : Training sessions and learning/development opportunities.
Vehicle : Company car provided
Vacation/Leave
Mobile Phone : Smart phone provided
Training and Development
Travel
Innovation Recognition
Bachelor&'s Degree, Diploma/High Vocational Certificate, Technical Certificate
Automation/Electrical/Mechatronics or comparable
Cross-Functional Leader
English
Microsoft Office, Remote maintenance/support platforms (e.g. secure remote access tools), CRM/ticketing for service cases, Machine-vision HMI/diagnostic software (vendor-specific)
Company car, Laptop, Smartphone, Calibration/measurement tools, Machine-vision cameras/sensors, related field service kits
1
Microsoft Office; industrial automation fundamentals; machine-vision systems; remote maintenance practices; customer training & support.
Flexible, resilient, independent, strong team spirit; proactive customer focus; willingness to travel.
Note: Core Competencies Marked as ()
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